Our client requested a local removal from New Waltham to Waltham.
The client made an initial enquiry about moving from their property in New Waltham to their new one in Waltham. During the telephone conversation, we made an appointment for a pre-move survey to ascertain the removal requirements, these include the volume, packing and access to the property.
During the pre-move survey, our surveyor asked numerous questions to determine the exact service levels required. A detailed inventory of effects to be moved was taken and the clients questions answered. The surveyor, upon his return to the office, used these details to process an accurate quotation. The quotation is tailored exactly to the client’s needs and is based on a combination of the packing required, vehicle size, loading time, travel time, unloading time and finally the return journey time. The client had asked for a basic removal quotation as they were completing their own packing. The quotation was promptly posted, due to no email address, which resulted in the client accepting the quotation.
This was a very straight forward local removal completed in a single day. Our crew arrived at 8.30 am, after a brief inspection room by room, loading commenced and continued until it’s completion at approx. 12.30 pm. After checking with the client that everything was loaded the crew travel the few miles to the delivery address to have a lunch break. This gave the client time to go to the estate agents and collect the keys.
Delivery into the new house went smoothly with all the furniture fitting exactly where the client had envisaged, the removal was completed by 4.30pm and after a final inspection, the paperwork was completed and the crew returned to the depot.
Hello Andy
We just wanted to say thank you for making our house move so easy.
From the first phone call to the moment the truck drove away, the service was exceptional.
I would recommend without hesitation.
The men who packed and unpacked the load were thorough, careful and good natured. We were blessed with dry weather on both days but they worked efficiently and tirelessly. Please pass on our thanks to them.
Kind regards
Karen and Steve
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