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A Long Distance Removal
Client requirement
Case study from a recent long distance removal from North Lincolnshire to Aberdeen
Initial contact
The client made an initial enquiry about moving from their property in North Lincolnshire to their new one in Aberdeen. During the telephone conversation, we made an appointment for a pre-move survey to ascertain the removal requirements, these include the volume, packing and access to the property.
The Quotation Process
During the pre-move survey, our surveyor asked numerous questions to determine the exact service levels required. A detailed inventory of effects to be moved was taken and the clients questions answered. The surveyor, upon his return to the office, used these details to process an accurate long distance removal quotation. The quotation is tailored exactly to the client’s needs and is based on a combination of the packing required, vehicle size, loading time, travel time, unloading time and finally the return journey time. The client had asked for a separate price for the packing and dismantling so these were added as optional extras to the quotation. The quotation was promptly emailed which resulted in the client accepting the quotation and options.
Our Solution
Due to the distances involved, the removal was to be completed over four days. The first day involved packing all the client’s effects into bespoke removal cartons, including wardrobe cartons for the hanging clothes, and part-loading approx. 60 % of the furniture, obviously leaving enough effects for the client to have a comfortable night. On the second day, the crew completed the loading and after a final check round with the client the vehicle set off for Scotland. The third day was delivery day, the client in this instance had requested to complete the unpacking themselves so the crew placed all the furniture as required and placed all the cartons in the correct rooms as requested. After checking with the client that everything was where it should be, paperwork was completed and the crew left to start the return journey. The last day was simply the return journey for the crew.
No job to large
