Moving into storage and a temporary address

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Client requirement

Removal, Part into Store, Part Local

Case study from a recent removal into our container storage warehouse with some effects being delivered to a local rental property.

Initial contact

The client made an initial enquiry about moving from their property in Grimsby into our container warehouse but with some effects to go to a temporary address while they await their new house build to be completed. During the telephone conversation, we made an appointment for a pre-move survey to ascertain the removal requirements, these include the volume, packing and access to the property.

The Quotation Process

During the pre-move survey, our surveyor asked numerous questions to determine the exact service levels required. As detailed an inventory as possible of effects to be moved into storage was taken along with a separate inventory of what was going to the temporary address. The client’s questions were answered and also a viewing for the client of our warehouse. The surveyor, upon his return to the office, used these details to process an accurate quotation. The quotation is tailored exactly to the client’s needs and is based on a combination of the packing required, vehicle size, loading time, travel time, number of storage containers needed. The client had asked for a basic removal quotation as they were anticipating completing their own packing, but decided to have a packing option added to the quotation. The quotation was promptly emailed which resulted in the client accepting the quotation including the packing.

Our Solution

The Removal

The move was completed over two days, on day one our crew arrived at 8.15am, after a brief inspection room by room, they proceeded to spend the morning packing everything except the items needed overnight. In the afternoon, the crew loaded everything for storage into the four empty containers on the van, this was completed at approx. 4.00 pm. After checking with the client that everything for store was loaded the crew travelled back to our depot where the full containers were unloaded by forklift and stacked inside the warehouse. On day two the crew returned and loaded the remaining effects in the morning and delivered them to the rental property in the afternoon, the post move inspection was carried out to check all items were in the correct positions, the paperwork was completed and the crew return to the depot

The Storage

The containers are currently sitting in the warehouse, safe, dry and secure while we await the client’s instruction to deliver them to the new house, the containers will be loaded via forklift truck onto the vehicle and taken for delivery. At this stage, it is not decided whether we move the effects from storage into the new property first or move the client from the rented property into their new home first.

What an excellant pair of men you have in Sean and Alan. A pleasure to let them move our house.

Mr B moved from Grimsby to Crewe Cheshire

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