A Removal from an Internet Enquiry

Goodwins Removals Road Train for any removal

Client requirement

Case study from a recent long distance removal from an inventory supplied through our online quotation form from Cheltenham to Louth.

Initial contact for a removal quote.

The client made an initial telephone enquiry about removal from their property in the Cotswolds to their new property in Louth. During the telephone conversation, we asked the client if they could access the internet and complete the online quotation request form as accurately as possible. In order to ascertain their move requirements. To include the volume, packing service and access to the property.

The Quotation Process.

The online system collects all the relevant data. First of all, the system produces a volume for the removal. This included all relevant data. The online system finally produces a quotation based on the information collected. The Client received a quotation based exactly on their needs. The quotation based on a combination of the packing required, vehicle size, loading time, travel time, unloading time and finally the return journey. The client requested a separate price for other services. The cost for the additional services, packing and dismantling were added to the quotation. The Office Team then sent the quotation via email. As a result, the client accepted the quotation and paid for her removal.

Our Solution

Due to the distances involved, the removal was to be completed over three days. The first day involved travelling from our depot down to the clients address arriving late morning, the crew the started part-loading approx. 60 % of the furniture and effects, obviously leaving enough effects for the client to have a comfortable night. On the second day, the crew completed the loading and after a final check round with the client the vehicle set off Back to Lincolnshire. The third day, the delivery was completed, the crew placed all the furniture as required and placed all the cartons in the correct rooms as requested. After checking with the client that everything was where it should be, paperwork was completed and the crew left to return to the depot

I would Recommend your Team to anyone looking for a pleasant, happy, working crew. Nothing was too much in the way of helping me.

I am extremely satisfied with both Sam and Chaz they were very professional.

Mrs Milligan Scunthorpe

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