A Removal from an Internet Enquiry

little and large vans

Client requirement

Case study from a recent long distance removal from an inventory supplied through our online quotation form from Cheltenham to Louth.

Initial contact

The client made an initial telephone enquiry about moving from their property in the Cotswolds to their new one in Louth. During the telephone conversation, we asked the client if they could complete the online quotation request form as accurately as possible so we can ascertain their removal requirements, these include the volume, packing and access to the property.

The Quotation Process

A detailed inventory of effects to be moved was taken by our system including all relevant data. We used these details to process an accurate quotation. The quotation is tailored exactly to the client’s needs and is based on a combination of the packing required, vehicle size, loading time, travel time, unloading time and finally the return journey time. The client had asked for a separate price for the packing and dismantling so these were added as optional extras to the quotation. The quotation was promptly emailed which resulted in the client accepting the quotation but not the packing options.

Our Solution

Due to the distances involved, the removal was to be completed over three days. The first day involved travelling from our depot down to the clients address arriving late morning, the crew the started part-loading approx. 60 % of the furniture and effects, obviously leaving enough effects for the client to have a comfortable night. On the second day, the crew completed the loading and after a final check round with the client the vehicle set off Back to Lincolnshire. The third day, the delivery was completed, the crew placed all the furniture as required and placed all the cartons in the correct rooms as requested. After checking with the client that everything was where it should be, paperwork was completed and the crew left to return to the depot

What an excellant pair of men you have in Sean and Alan. A pleasure to let them move our house.

Mr B moved from Grimsby to Crewe Cheshire

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